Arrival - Departure - Cancellation
General conditions at the Hotel Edelweiss
- All prices are per person per day, including three quarter board and service. The local tax supplement of €2.30 per night for people from the age of 14 is charged separately.
- When booking bed and breakfast € 8.00 per person per day are deducted from the half board price.
- Children’s discounts apply only when sharing with 2 full-paying parents.
- Check in from 2:00 pm - check out by 10:00 am.
- diet kitchen: we ask an extra charge of € 10,00 / day in half board like gluten free, lactose free, vegan....
- Arrival by train: We are happy to pick up guests arriving by train from Fortezza railway station. We charge € 20.00 (per trip)
- New Year’s Eve surcharge: € 149.00 per room
- Single room supplement: Single guests occupy the rooms Alpenrose or Edelweiss at the 1st floor at a surcharge of 55.00 Euro per day
- Garage parking is included in all rooms, except room Alpenrose.
- All rooms are non-smoking rooms. Italy’s legal smoking prohibition applies throughout the hotel.
- Dogs are welcome by prior arrangement only. Your four-legged friend is not permitted in the bar, restaurant and wellness area. We charge €22.00 per day without food in the rooms Edelweiss, Alpenrose, Gitschberg, Feldspitz and in the suite panoramic Dolomits with wooden flooring on the 1st floor.
- Booking: We ask for your understanding that bookings can only be made by room type, not by room number or floor. We can also not guarantee specific tables in the dining room. For a binding reservation we require written confirmation and a deposit of 30 % by direct bank transfer or credit card.
- Payment: Cash up to € 4,999.00, EC card, MasterCard or Visa.
- Cancellation is unpleasant for all concerned. Cancellation terms:
Cancellation until 4 weeks before the arrival: The deposit payment will be credited for a future stay with the full amount.
Cancellation from 4 weeks until 2 weeks before the arrival: 50 % of the booked arrangement
Cancellation from 2 weeks until 1 week before the arrival: 70 % of the booked arrangement
Cancellation from 1 week until the arrival: 80 % of the booked arrangement
In case of no-show, late arrival or early departure: 90 %
- We recommend to take a travel cancellation insurance, including Coronavirus insurance cover, within 3 days of booking your room.